A call center is an area where trained employees make or receive calls from customers, business partners, companies or others. The elements that correspond to this service are: agents, advisors, trainers, quality evaluators, supervisors, managers and executives.
It is an ideal service for all businesses, with plans that are tailored to their business. It offers tools to generate or receive unlimited calls, make reports and analyze data, review processes and advances through a platform adapted to every device and much more, thanks to its innovative strategies.
It is a subcontracting process where the resources and responsibilities of a company are acquired, providing specialized services, where there is the option of only hiring the labor resource, tools or both.